IMPORTANT INFORMATION
Appointment Policy
At Jacksonport Physiotherapy and Massage, we are committed to providing each client with focused and personalized care.
To achieve your therapeutic goals, we recommend staying with your assessing physiotherapist throughout your program (unless advised otherwise) and booking appointments at least two weeks in advance. Your therapist will guide you on the frequency and duration of treatments to ensure you complete your program and achieve optimal results.
For your appointment, please wear comfortable clothing and bring any relevant insurance details (e.g., insurance card). Our staff is happy to assist with billing inquiries.
Note: Missed or late cancellations affect others who may need care. Please respect your reserved appointment time.
Thorough Assessment
Your therapist will take time to understand your needs, goals, and health history before beginning treatment. This ensures your care plan is safe.
What to Bring
Please bring your insurance card, a list of any medications if relevant, and wear comfortable clothing for movement-based therapies.
Cancellation Reminder
If you need to reschedule, let us know as early as possible. Missed or late cancellations affect other patients waiting for care.
Insurance & Billing
We provide direct billing with most insurance providers. Our staff is available to answer any questions about coverage and claims.
Appointment Guidelines
We recommend booking appointments in advance to secure the time that works best for you. Staying with your primary therapist throughout your program supports progress and consistency.
Preparing for Your Appointment
For your visit, please wear comfortable clothing and bring your insurance card or related details. Our staff is available to help with direct billing inquiries to make the process as smooth as possible.
Cancellations and Missed Appointments
If you need to cancel or reschedule, please notify us as soon as possible. Missed or late cancellations may affect others who require care, so we kindly ask that you respect your reserved time.
Billing and Insurance
We offer direct billing with most insurance providers. Please speak with our front desk team if you have any questions about your coverage. We are here to make the payment process as smooth and stress free as possible.